Privacy Policy
All Kinds Club Counselling | Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose, and safeguard personal information. We are committed to maintaining the trust you put in us when you access mental health services through All Kinds Club Counselling. The following outlines our Privacy Policy.
1.GENERAL TERMS
“Client” or “you” means any individual who visits our website, contacts our team, or receives services through All Kinds Club Counselling.
“Company”, “we” or “us” means All Kinds Club Counselling and its directors, contractors, employees, and representatives.
The website operated at www.allkindsclub.com is referred to as the “Website.”
This Privacy Policy is incorporated into, and considered a part of, our Terms of Use.
2. PERSONAL INFORMATION
“Personal information” means any information that can be used to identify an individual. This may include your name, email address, phone number, postal address, IP address, referral source, and other identifiers. It may also include information you voluntarily provide during consultations or through our contact forms.
This policy does not apply to clinical records, which are stored and protected separately in accordance with the Personal Health Information Protection Act (PHIPA), and managed through Jane App.
3. INFORMATION WE COLLECT
a) Information You Voluntarily Provide:
Contact & Inquiry Forms: When you reach out for a consultation or service, we collect your name, email address, phone number, and any other details you provide.
Intake Process: For those beginning therapy, additional information may be collected in our electronic health records system, which is PHIPA-compliant.
Email Subscriptions: If you opt into our newsletter or interest lists, we collect your name and email address.
b) Information Automatically Collected:
We use Google Analytics to understand user behavior and traffic patterns. This includes non-identifiable data like pages visited, time on site, and referral sources.
We collect anonymized data via cookies and tracking pixels to improve our website experience and marketing effectiveness.
IP addresses and browser/device types may be collected for security and technical performance monitoring.
4. USE OF YOUR INFORMATION
We use personal information for the following purposes:
To contact you regarding your inquiry or request for services;
To match you with a therapist who meets your needs;
To manage client lead tracking;
To communicate with you about scheduling, service availability, or promotions (only if you’ve opted in);
To improve website functionality and effectiveness via tools such as Google Analytics;
5. COOKIES
Cookies are used on our Website to enhance functionality and collect anonymized usage data. You may disable cookies via your browser settings, but this may affect your ability to fully use some features of our Website.
6. ADS
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by the Website and does not cover the use of cookies by any advertisers. You can opt-out of targeted advertising by using the links below:
Instagram: https://help.instagram.com/615366948510230
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out
portal at http://optout.aboutads.info/.
7. EMBEDDED CONTENT
Our Website may include embedded content (e.g., videos, forms, blog articles). Embedded content from third-party sites (e.g., YouTube, Instagram) behaves as if you visited that website directly and may collect usage data, including cookies and analytics.
8. SHARING YOUR DATA
We only share personal information as outlined in this Privacy Policy. We do not sell or rent your personal data to any third parties. We do not share your information with third parties except where it is necessary to deliver services, maintain secure systems, or comply with legal requirements.
Third-Party Service Providers (“Third Party Agents”)
We work with a limited number of third-party service providers to support the administration of our clinic, website, and customer relationship systems. These providers help us with:
Email origination;
Email communications and newsletter delivery;
Customer relationship management services; and
Website hosting, analytics, and performance monitoring
To otherwise help us provide services
These providers may access your information only to the extent necessary to perform these functions on our behalf and are contractually prohibited from using it for any other purpose. We permit them to handle only non-clinical data (such as name, email, inquiry details). Clinical notes and health information are never shared outside our electronic health records system and are protected under PHIPA.
We may also share non-identifying, aggregated data for purposes such as improving service delivery or analyzing website traffic patterns.
Legal Obligations
We may disclose personal information where required to do so by law, court order, or regulatory authority, or when we believe in good faith that such disclosure is necessary to:
Comply with legal obligations;
Protect the rights, property, or safety of our clients or others;
Enforce our clinic’s terms, policies, or agreements.
Business Transitions
We reserve the right to share information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale, or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
9. RETAINING YOUR DATA
When you submit information through the Site, we will store your information indefinitely to allow us to keep accurate records of any data we are obliged to keep for administrative, legal, or security purposes. You may, at any time, ask us to delete information by writing to us at the address provided at the end of this policy.
Clinical records stored in our electronic health records system and are retained in accordance with CRPO and PHIPA guidelines.
10. PROTECTING YOUR DATA
We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, transmission via the internet is not completely secure and we cannot guarantee the security of information about you.
While we will use commercially reasonable efforts to ensure the security of all information, including Financial Information and Personal Information, we expressly disclaim any liability for unauthorized access to or use of our secure servers and/or any all Personal Information and/or Financial Information stored therein, and you agree to hold us harmless for any damages that may result therefrom. If you have any further questions on this issue, please refer to the Terms of Use.
The third party services that we use to store data are equipped to monitor unauthorized access and share with us any known system breaches. Additionally, if, at any point, we become aware of a data breach through one of the third parties listed above, or by our own measures, we will immediately contact all affected parties and also take immediate action in accordance with the rules and regulations of the authority having jurisdiction.
11. EMAIL SUBSCRIPTIONS
You can unsubscribe from promotional emails at any time by clicking the link at the bottom of our messages. Transactional emails related to appointments or services will still be sent as required.
12. APPLICATION OF PRIVACY POLICY
This policy applies to information collected through our Site. It does not apply to information gathered in therapy sessions, which are governed by clinical confidentiality standards and separate informed consent documentation.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our Website after changes are posted indicates your acceptance.
14. CONTACTING US
If you have any questions or concerns about this Privacy Policy or how your information is used, please contact us:
info@allkindsclub.com
www.allkindsclub.com